Www.myum.fr website is published by MyuM Company, a French company with
a share capital of twenty-eight thousand euro (€ 28,000), headquartered office
located at 16 rue Linné 75005 Paris France. Company registred in the Paris trade
under number 798 836 730.
MyuM Company is represented by its president Faustine DURAND.
All orders placed on the Site are subject to these Terms and Conditions.
MyuM reserves the right to change or modify at any time these Terms, the version
of the GCS applicable to any transaction being that appearing online on the site
at the time of ordering.
These conditions apply to the exclusion of any other terms and conditions of sale or
purchase. Placing an order implies full acceptance of these Terms
I - The Customer
The C.G.V. apply only to retail customers, that is to say, any person who is at least 18
and have the legal capacity or while holding parental permission allowing him to
properlyplace an order on the site and acting exclusively for their own account.
When recording of personal data in the "my account", the customer must ensure the
accuracy and completeness of the data submitted, the latter being necessary to process
In case of error, including the name and address of the recipient, MyuM can not be held
responsible for failure to deliver the ordered product.
A security purposes, MyuM reserves the right to cancel any order if the IP address of the
computer used by the customer from a country different from the billing address and /
II - Products
In accordance with Articles L. 111-1 and L. 111-3 of the Consumer Code, the essential
characteristics and prices of the products offered for sale by MyuM are available on the
MyuM takes great care in the presentation and description of its products to best meet
customer information. However, it is possible that not may contain minor errors on the
site, the client recognizes and accepts. The information is provided for information
purposes only. Similarly, the photographs on the site are not contractual.
In any event, in case of non-compliance of the product delivered to its description on the
site, the customer can either exercise his right of withdrawal, or implement its
certification of MyuM, which will then, where appropriate and at its discretion, either
exchange or refund the price (in whole or in part) may be charged.
The customer receives the information specified in Articles L. 121-8 and L. 121-19 of the
Consumer Code, prior to and after the conclusion of the sale, including using these GTC
III - The Command
Taking orders on the website is subject to compliance with the procedure established by
MyuM, embodied in a series of steps that the client must follow to complete their
The customer will have the opportunity before confirming their order, to check the
details thereof and the total price, and to correct any errors, before confirming it to
express its acceptance.
All orders confirmed by the customer is the sales contract and acceptance of all the
In accordance with Article L. 122-1 of the Consumer Code, MyuM may refuse any order
from a customer if it is abnormal, placed in bad faith or for any other reason, including if
there is a dispute with the customer or incident relating to the payment of a previous
order or violate the provisions hereof. In this case, MyuM inform the customer by email.
Failing for the customer to correct the error or violation of these Terms elements MyuM
reserves the right not to process the order.
A confirmation email summarizing the order (product, price, availability, quantity ...) will
be sent to the customer by MyuM immediately once validated by the customer.
To this end, the customer formally accepts the use of email for the confirmation of the
contents of the order. In any event, invoices are delivered upon delivery, on paper or in
electronic format (PDF)
MyuM agrees to fulfill the order within the limits of available stocks. A lack of availability,
MyuM undertakes to inform the customer as soon as possible.
IV - Price and Terms of Payment
The price of products sold on the Website is indicated respectively by article and
reference. Product prices are indicated in euros, all taxes included, excluding the
postage. The total price of the order (excluding taxes outside EU / shipping included)
is mentioned in step # 5 of the payment.
MyuM reserves the right to change prices at any time. The products will be billed based
on rate in effect at the time of registration of the order, subject to availability.
Any costs associated with telecommunication access to the site are the sole
responsibility of the customer.
The validity of offers and price is determined by discounting the site. MyuM will not
refund any difference in price between the time the order was placed and a subsequent
drop in prices.
2 Method of Payment
Products are payable on the day of the order.
The Payments are made either by:
- Credit card: The customer accesses a dedicated space provided by a bank, which
provides security and recording the payment order. The customer confirms that he is
owner of the credit card to be debited and the name on the credit card is actually his.
The client communicates the sixteen digits and the expiration of the credit card the date
and, if applicable, the number, the security code. In this connection, the client
acknowledges that the disclosure of his credit card number to MyuM constitute
authorization to debit his account up to the amount of products ordered and all taxes
included. In accordance with Article L. 132-2 of the Monetary and Financial Code, given
the commitment to pay using a credit card is irrevocable. MyuM implements all means to
ensure the confidentiality and security of data transmitted on the site.
3 The data recorded and stored by MyuM constitute proof of the order and all
transactions. The data recorded by the payment system constitutes proof of financial
V - Delivery
The client selects one of the delivery methods offered on the site at the time of placing
Delivery is made to the delivery address specified by the customer when ordering, with
the stipulation that it must be your place of residence of the customer or other individual
of their choice. Delivery can not be made to PO boxes.
The amount of shipping and handling depends on the amount of the order and the
shipping method selected by the customer.
The amount of shipping is shown to the customer before the confirmation of the order.
So that delivery can be met, the customer must ensure that they communicated to
MyuM before confirming the order, accurate and complete information regarding the
delivery address (eg, including, without limitation: street number, building, stairs,
access, names and / or numbers intercom, special delivery instructions, etc.) codes in
the additional information field of your address in the fields and if you want us leave a
message at step 3 address. The times indicated are target dates, corresponding to the
average processing time and delivery. MyuM can not be held responsible for the
consequences of a delay in delivery is not of his making.
In case of delayed delivery, the order is not automatically canceled. MyuM inform the
customer of any delay and the customer can then decide to cancel the order and send a
notice of cancellation by certified mail with return receipt letter to the address:
MyuM sas, 16 rue Linne, 75005 Paris FRANCE
In case the order has not yet shipped upon receipt by MyuM of the notice of cancellation
of the customer, the delivery will be blocked and you will get back any amounts debited
as soon as possible after receiving the cancellation notice.
If the order has already been shipped upon receipt by MyuM of the notice of cancellation
of the client, the client can still cancel the order refusing the package. MyuM then
reimburse the amounts debited and return costs incurred by the customer within fifteen
days of receipt of the package is returned refused and complete in its original condition.
The customer is responsible for checking the condition of the packaging and the
products upon delivery. If damaged package (already open, missing products ...), the
customer agrees to notify the carrier and MyuM all its reserves within three (3) days of
receipt of the product by registered mail with return receipt.
Failure to claim within the aforesaid period off any action against the carrier in
accordance with Article L. 133-3 of the Commercial Code.
VI - Cancellation
The particular customer has a right of withdrawal he can exercise without reason within
seven (7) days from the date of delivery of the order which will be effected by a return
to its fresh new products (in their original packaging, unworn, unwashed) accompanied
by the order number to the following address: 16 rue MyuM Linnaeus 75005 Paris
MyuM refund the customer any amounts already paid (including shipping), excluding the
cost of return under the conditions specified in Article VII following.
VII - Refund
Refunds for products in the cases referred to in Article II and VI will be made by MyuM
within a maximum period of 30 days after the receipt by it of such products. Refunds will
be made using the same method of payment chosen by the customer at time of order.
VIII - Exchange
Exchange requests are accepted at the discretion of MyuM within a maximum period of
15 (fifteen) days from the delivery of the order. Any exchange request assumes that the
proceeds to be returned in perfect condition (especially with his box, packaging and
In case of exchange, the shipping and return will be applied to the client.
IX - Warranty
The provisions of these C.G.V. are without prejudice to the legal safeguards, in particular
the warranty against latent defects under section 1641 of the Civil Code.
Articles L.211-4 the Consumer Code: "The seller must deliver goods in conformity with
the contract and liable for defects of conformity existing upon delivery. It also addresses
the lack of conformity resulting from the packaging, instructions for assembly or
installation when it was put to him by the contract or when carried out under its
Article 5 of the Code L.211- consumption: "To comply with the contract, the goods
1 Be suitable for the purpose usually associated with such a fine and, if necessary use:
- Match the description given by the seller and possess the qualities that he has
presented to the buyer as a sample or model;
- Present the qualities that a buyer might reasonably expect given the public statements
made by the seller, the producer or his representative particularly in advertising or
2 Or have the features defined by mutual agreement between the parties or be suitable
for any particular purpose for which the buyer made known to the seller and the latter
Article L.212-12 the Consumer Code: "The action resulting from lack of conformity
within two years from delivery of the goods. "
Article 1641 of the Civil Code: "The seller must guarantee against hidden defects of the
thing sold which render it unfit for the use for which it was intended, or that decrease
this use that the buyer the defects would not have acquired it or would have paid a
lower price if he had known. "
Article 1648 al. 1 of the Civil Code, "" The action resulting from latent defects must be
brought by the purchaser within two years after discovery of the defect. "
X - Applicable law
Any order implies full acceptance by the customer to the GCS
These C.G.V. are governed by French law.
In case of dispute, the French courts have jurisdiction.
In case of problem or complaint on the occasion of an order, the customer can contact
the customer service to find an amicable solution.
XI - Data Protection
The information gathered by MyuM at a customer's order are necessary for the
management of the transaction and for this purpose, may be provided in whole or part
MyuM providers involved in connection with the execution of the command.
The customer is informed that such personal data may also be collected by an
organization in charge of analyzing orders and the fight against fraud credit card. In
accordance with Law No. 78-17 of January 6, 1978 "Informatique et Libertés", the
customer has at any time the right to access, rectify, modify and delete the personal
data about whether they are inaccurate, misleading or outdated.
The customer also has the right to oppose, for legitimate reasons, that of the personal
data relating to him being processed. However, such opposition will make it impossible
to execute the command.
The client can exercise these rights by sending a letter with proof of identity at the
MyuM 16 rue Linné 75005 Paris FRANCE
XII - Intellectual Property
MyuM is the exclusive owner of the intellectual property rights relating to products sold
on its site.
"MyuM" is a registered trademark owned MYUM SAS.
Nothing herein C.G.V. may be interpreted as effecting any transfer of intellectual
property rights on this sign to the customer.
XIII - Support
For any assistance, customers can contact customer service by email at :
XIV - Legal
The site is edited by MyuM, a French company with a share capital of twenty-eight
thousand euro (€ 28,000), whose registered office is located at: 16 rue Linné 75005
Paris France, represented by Faustine DURAND.
The hosting provider of the site is the company OVH, Simplified joint stock company
with capital of € 10,000,000, RCS Roubaix - Tourcoing 424 761 419 00 045, APE Code
6202A, VAT number: FR 22424761419, Headquarters: 2 rue Kellermann – 59100
Roubaix – France