Terms of Sales
The website www.myum.fr, is published by Myum.
Simplified French law company with a capital of twenty-eight thousand euros (€ 28,000), whose registered office is located at 16 rue Linné, Paris 75005 France. Identified at the RCS de Paris under the number of SIREN 798-836-730.
Myum is represented by its president Faustine Durand.
All orders made on the site are subject to these general conditions of sale (hereinafter the "C.G.V."). Myum reserves the right to adapt or modify these C.G.V. at any time, the version of the C.G.V. Applicable to any transaction being that appearing online on the site at the time of the order.
These conditions apply to the exclusion of all other general conditions of sale or purchase. Placing order implies full and whole membership of these C.G.V.
The C.G.V. are applicable to consumer customers only, that is to say any natural person aged at least 18 years and having legal capacity or holding parental authorization allowing him to validly carry out a
Order on the site and acting exclusively for their own account.
When registering his personal data in the "My Account" section, the Customer must ensure the accuracy and completeness of the data he provides, which is essential for the processing of his order.
In the event of an error, in particular in the wording of the recipient's contact details, Myum cannot be held responsible for the impossibility of delivering the ordered product.
Following security purposes, Myum reserves the right to cancel any order when the IP address of the computer used by the Customer comes from a country different from the billing and/or delivery address.
In accordance with articles L. 111-1 and L. 111-3 of the consumer code, the essential characteristics and prices of the products offered for sale by Myum are available on the site.
Myum takes great care in the presentation and description of its products to best satisfy customer information. However, it is possible that non -substantial errors can appear on the site, which the customer recognizes and accepts.
In any event, in the event of non-compliance of the product delivered in relation to its description on the site, the customer may either exercise his right of withdrawal, or implement the guarantee of compliance of Myum, which will then proceed, If necessary and at its discretion, either to exchange, or to the reimbursement of the price (in whole or in part) possibly invoiced.
The Customer receives the information provided for in articles L. 122-1, L121-11 to L.221-15 and L.242-2 of the Consumer Code, prior and after the conclusion of the sale and in particular by means of these C.G.V.
The order taking on the site is subject to compliance with the procedure implemented by Myum, concretized by a succession of different stages that the customer must follow to validate his order.
The customer will have the possibility, before permanently validating his order, checking the detail of it and its total price, and correcting any errors, before confirming it to express their acceptance.
Any order confirmed by the Customer is worth a sales contract and acceptance of all the stipulations of these.
In accordance with article L. 122-11 of the consumer code, Myum may refuse any order from a customer if it is abnormal, placed in bad faith or for any other reason, especially if there is a dispute with the customer or an incident relating to
Payment of a previous order or which would violate the provisions of these. In this case, Myum will inform the customer by email. Failing the customer to proceed with the correction of the erroneous elements or contrary to these C.G.V., Myum reserves the right not to deal with their order.
A confirmation email summarizing the order (products, prices, availability of products, quantity, etc.) will be sent to the Customer by Myum without delay, once the order has been validated by the Customer.
To this end, the Customer formally accepts the use of email to confirm the content of their order. In any event, invoices are given during delivery, on paper or in electronic format (PDF).
Myum undertakes to honor the order within the limits of available stocks. In the absence of availability, Myum undertakes to inform the customer as soon as possible.
IV-Price and payment terms
1. Price determination
The price of the products sold on the site is indicated respectively by article and reference.
The prices of the products are indicated in euros, all taxes included, excluding participation in shipping costs. The total price of the order (taxes not included outside the EU / shipping costs included) is indicated in step 5 of the payment.
Myum reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the registration of the order, subject to availability.
Possible telecommunications costs inherent in access to the site remain the exclusive responsibility of the customer.
The period of validity of the offers and prices is determined by the updating of the site. Myum will not reimburse a possible price difference between when the order has been placed and a lower price drop.
2. Payment method
The products are payable cash on the day of the effective order.
Purchasing regulations are made either by:
- Bank card
The customer accesses a dedicated space made available by Crédit Agricole, which ensures the security and registration of the payment order. The customer confirms that he is the holder of the bank card to be debit and that the name appearing on the bank card is actually his. The customer communicates the sixteen figures and the expiration date of his bank card, as well as, if necessary, the visual cryptogram numbers. In this regard, the Customer expressly recognizes that the communication of their bank card number in Myum is worth a debit authorization of their account up to the amount of the products ordered and all taxes included. In accordance with article L. 132-2 of the monetary and financial code, the commitment to pay by a payment card is irrevocable. Myum implements all means to ensure the confidentiality and security of the data transmitted on the site.
3. The data recorded and kept by Myum constitute proof of the order and all the transactions placed. The data recorded by the payment system constitutes proof of financial transactions.
V - Delivery
The Customer chooses one of the delivery methods offered on the site during the placing of the order. Delivery is made to the delivery address indicated by the Customer when ordering, it being specified that it must be the customer's residence address or any other natural person of their choice. Delivery cannot be made to postal boxes.
The amount of delivery costs depends on the amount of the order, the delivery address and the delivery method chosen by the customer.
The amount of delivery costs is indicated to the Customer before validation of the order.
In order for delivery times to be respected, the customer must ensure that I have communicated to Myum, before the validation of his order, accurate and complete information concerning the delivery address (such as, in particular and without limitation: Street, building, staircase number, access codes, names and/or intercom numbers, specific delivery instructions, etc.), in the additional information field of your addresses and in the fields if you want us Leave a message, in step 3 address. The deadlines indicated correspond to the average processing and delivery deadlines. Myum SAS delivers the property within the time indicated to the consumer, in accordance with 3 ° of article L. 111-1, unless the parties have agreed otherwise.
In the event of delay in delivery, the order is not automatically canceled. Myum will inform the customer of any delay and the customer will then be able to decide to cancel the order and send a notice of cancellation by registered letter with acknowledgment of receipt to the address: Myum 16 rue Linné Paris 75005 France.
In the event that the order has not yet been sent upon receipt by MYUM of the customer's cancellation notice, delivery will be blocked and the customer will be reimbursed for the sums possibly debited as soon as possible depending on receipt of receipt the cancellation notice.
If the order has already been dispatched when I was received by MyUM of the Customer's cancellation notice, the Customer can still cancel the order by refusing the package. Myum will then reimburse the amounts debited and return costs incurred by the customer no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw.
The customer is required to check the condition of the packaging as well as the products when delivery. In the event of damaged parcel (already open, missing products, etc.), the Customer undertakes to notify the carrier and myum all its reservations within three (3) days following the reception of the product by registered letter with reception notice.
The lack of complaints within the aforementioned period extinguished any action against the carrier in accordance with article L. 133-3 of the Commercial Code.
VI-Right of withdrawal
The private customer has a right of withdrawal that he can exercise without reason within fourteen (14) days from the delivery of the order which will be exercised by the return at their expense new products (in their Original packaging, not worn, not washed) accompanied by the order number at the following address: Myum 16 rue Linné Paris 75005 France
Myum will reimburse the customers the sums already paid to the customer.
VII - Refund
Product reimbursements in the hypotheses referred to in Article II and VI will be made by Myum within fourteen days from the date on which he is informed of the consumer's decision to retract and until recovery of goods or until 'To the fact that the consumer provided proof of the shipment of these goods, the date chosen being that of the first of these facts. The refund will be made according to the same payment method chosen by the Customer at the time of his order.
(Please complete and return this form only if you retract from the contract.)
For the attention of Myum SAS, 16 rue Linné, 75005, Paris,firstname.lastname@example.org :
I/We (*) notify you/Notify (*) by this MA/Our withdrawal of the contract relating to the sale of the property below:
Ordered the ………………………. And received the ………………………….
Name of consumer (s):
Address of Consumer (s):
Signature of the consumer (s) (only in the event of notification of this form on paper):
(*) Strip the unnecessary mention.
VIII - Exchange
Exchange requests are accepted discretionaryly by Myum SAS within a maximum period of 15 (fifteen) days from the delivery of the order. Any exchange request assumes that the product to be returned is in perfect condition (especially
Accompanied by its box, packaging and bill). In the event of an exchange, shipping and return costs will be applied to the customer.
IX - Guarantee
The stipulations of these C.G.V. are without prejudice to legal guarantees, and in particular the guarantee against the hidden defects targeted and as describedIn article L.217-4 to L.217- 14 of the Consumer CodeAndIn articles 1641 to 1649 of the Civil Code.
Myum SAS delivers goods in accordance with the contract. Failing that it is responsible for defects during the delivery, but also for all those resulting from the packaging, the mounting instructions or the installation when it is the responsibility of the contract or under its responsibility (article L.217 -4).
The action as a guarantee of compliance is prescribed by 2 years from the issuance of the property.
The goods purchased after March 18, 2016 benefit from a presumption of anteriority of compliance defects for 2 years.
When there is a lack of conformity, Myum SAS offers consumer the replacement of the property or its repair. The choice comes back to the consumer unless it generates a manifestly disproportionate cost for Myum SAS, given the value of the property or the importance of the defect.
The consumer can obtain the resolution of the contract or his refection (reduction of the price of the property) if the defect is major and the period of the chosen solution exceeds 1 month from the request; Or that no compliance modality is possible.
To be in conformity, a property must:
- be specific to the usually expected use of this property;
- correspond to the description and have the qualities presented by Myum SAS;
- Present the characteristics provided for in the sales contract or that the consumer may legitimately wait in view of labeling or advertisements.
Myum SAS is held from the guarantee due to the hidden defects of the thing sold which makes it unfit for the use to which it is destined, or which decreases this use so much, that the buyer would not have acquired it, or n ' would have given a lower price, if he had known them. The legal warranty covers all the costs drawn by hidden defects.
The buyer has the choice between:
- Make it and be restored the price;
- Keep the thing and get a part of the price.
The delay to act is 2 years from the discovery of the vice.
X - Applicable law
Any order automatically carries customer membership to C.G.V. These C.G.V. are governed by French law.
In the event of a dispute, only the French courts are competent. In case of difficulty or complaint during an order, the customer can contact customer service to find an amicable solution.
XI - Data Protection
The information collected by MYUM during an order from the Customer is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to the providers of Myum intervening within the framework of the execution of the order.
The Customer is informed that these same personal data may also be collected by an organization in charge of orders analysis and the fight against bank fraud. In accordance with the provisions of Law No. 78-17 of January 6, 1978 known as "Data Protection", the Customer has the right of access, rectification, modification and deletion of personal data at any time Regarding if these are inaccurate, incomplete, ambiguous or outdated.
The Customer also has the right to oppose, for legitimate reasons, that personal data concerning him is the subject of processing. However, such opposition will make the execution of the order impossible.
The Customer can exercise these rights by sending a postal letter accompanied by proof of identity at the following address: Myum SAS, 16 rue Linné Paris 75005 France.
XII - Intellectual property
Myum is the exclusive holder of intellectual property rights relating to products sold on its site. "Myum" is a registered trademark Myum SAS property.
No stipulation of these C.G.V. cannot be interpreted as operating any transfer of intellectual property law on this sign for the benefit of the customer.
XIII - Assistance
For any assistance requests, the Customer can contact Myum's customer service at 0143298067 from 2 p.m. to 7:00 p.m. Monday to Friday holidays.
In the event of a dispute and in application of articles R.111-1, l.616-1 and R.616-1, the customer is entitled to use the consumption mediator for free for the amicable resolution of the dispute which 'would oppose Myum SAS.
Professional mediation company
24 rue Albert de Mun - 33000 Bordeaux
XIV - opposition to telephone procedures
The consumer is entitled to register onthe list of opposition to the telephone process.
XV - Legal notices
The site is published by the company MYUM, a company under French law by joint stock, simplified to the capital of twenty-eight thousand euros (€ 28,000), whose head office is located: 16 rue Linné Paris 75005 France, represented by Faustine Durand.
The site accommodation service provider is OVH, a simplified joint -stock company with a capital of € 10,000,000, RCS Roubaix, Tourcoing 424 761 419 00045, Code APE 6202A, VAT number: FR 22 424 761 419, Headquarters: 2 rue Kellermann, 59100 Roubaix, France.