Shipping policy

The customer chooses one of the delivery methods offered on the website when placing their order. Delivery is made to the delivery address provided by the customer at the time of the order, which must be the customer’s residence or that of any other physical person of their choice. Delivery cannot be made to P.O. boxes.

The amount of delivery fees depends on the total amount of the order, the delivery address, and the delivery method chosen by the customer.

The delivery fees are indicated to the customer before the order is confirmed.

To ensure that delivery times are met, the customer must verify that they have provided MYUM SAS with accurate and complete delivery information before validating their order (such as, without limitation: street number, building or staircase number, access codes, names and/or intercom numbers, specific delivery instructions, etc.), by entering these details in the “Additional Information” field of the address section or in the "Leave us a message" field in Step 3 of the checkout (address section). The delivery times indicated correspond to average order processing and delivery times. MYUM SAS will deliver the goods within the time indicated to the customer, in accordance with Article L. 111-1, point 3 of the French Consumer Code, unless otherwise agreed by the parties.

In the event of a delivery delay, the order is not automatically canceled. MYUM SAS will inform the customer of any delay, and the customer may then decide to cancel the order by sending a cancellation notice via registered mail with acknowledgment of receipt to the following address:
MYUM SAS, 16 rue Linné, 75005 Paris, France.

If the order has not yet been shipped at the time MYUM SAS receives the customer's cancellation notice, delivery will be stopped and the customer will be refunded for any amounts already charged as soon as possible after receiving the cancellation notice.

If the order has already been shipped at the time MYUM SAS receives the customer's cancellation notice, the customer may still cancel the order by refusing the package. MYUM SAS will then refund the amounts charged as well as any return shipping costs incurred by the customer, no later than fourteen days from the date it is informed of the customer’s decision to cancel.

The customer is required to check the condition of the packaging and the products upon delivery. In the case of a damaged package (already opened, missing products, etc.), the customer agrees to notify both the carrier and MYUM SAS of any reservations within three (3) days after receiving the product, by registered letter with acknowledgment of receipt.

Failure to make a claim within the aforementioned period will extinguish any action against the carrier in accordance with Article L. 133-3 of the French Commercial Code.